Refund policy

Refund Policy

Effective date: August 22, 2026

Your satisfaction means everything to us. We carefully curate and pack each box to bring you the best in clean, low-tox living — and if something isn't right, we're here to help.

Returns and refunds

Because many of our items are personal care and consumable products, we can't accept returns once a package has been opened or used. If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery and we'll make it right.

To request a refund or replacement, email info@lowtoxlivingco.com with:

• Your order number
• Photos of the product or packaging, if applicable
• A brief description of the issue

We'll review your request and respond within 3–5 business days.

Subscription boxes

Because our seasonal boxes contain limited, curated products, all subscription box sales are final once a box has shipped. If an item in your box arrives damaged or is missing, reach out within 7 days of delivery and we'll gladly replace it or issue store credit where appropriate.

Cancellations

You can cancel, pause, or change your subscription anytime from your account. To avoid being charged for the next box, make changes before your next billing date. Once an order has been processed or shipped, it can no longer be cancelled. See our Cancellation Policy for details.

Marketplace items

Marketplace products are sold and shipped by our partner brands, and returns follow each brand's own policy. Email us and we'll connect you with the brand.

Refund timing

Approved refunds go back to your original payment method within 5–10 business days, depending on your bank or card provider.