Cancellation policy

Subscriptions & Cancellation Policy

Effective date: August 22, 2026

How subscriptions work

  • Our seasonal subscription renews four times a year — on September 2, December 2, March 2, and June 2 — and each renewal ships that season's box.
  • Your payment method is stored securely by Shopify's payment processor, and you authorize us to charge it for each renewal.
  • Before each renewal we'll email you so you can choose your item options for the coming box. If you don't make changes, we'll send our favorites.

Managing, pausing, or cancelling

  • You can cancel, pause, skip, or change your subscription at any time from your account (Account → Subscription management).
  • Changes made before your next billing date apply to the upcoming box; changes made after a billing date apply to the following box.
  • There is no cancellation fee.

Auto-renewal

Subscriptions renew automatically until you cancel. To avoid being charged for the next box, cancel or pause before the next billing date.

Refunds

For refunds on subscription orders, see our Refund Policy.

Questions

We're happy to help with anything subscription-related: info@lowtoxlivingco.com.